Service & Customer Care
As customer-focused and high-performing as your system
For us, a successful partnership means standing reliably by our customers’ side at all times – before, during and long after commissioning.
That is why our responsibility does not end with the completion of a system. Our goal is to support you optimally throughout ongoing operation. Our range of services is tailored to the individual needs of our customers and the specific requirements of each system.
Training
People and systems working in perfect harmony
A system performs at its best when the on-site team is confident and well trained. The Schwingshandl Power Team offers modular training concepts precisely tailored to your system and your requirements.
From operator training and product training to maintenance and repair training, we provide hands-on, practical knowledge – for increased safety, fewer errors and higher system availability.
Your benefits:
- Confident and safe system operation
- Ability to resolve minor faults in-house
- Reduced operating errors
- Higher system availability
- Lower costs due to fewer downtimes
Frequently asked questions about training
Your team learns how to operate the system safely and efficiently, how to react correctly in case of faults, and what to focus on during daily operation.
Maintenance training covers basic, routine maintenance tasks. Repair training enables your staff to carry out simple component replacements and minor repairs independently – ensuring faster system availability.
Spare parts management & service
Fast availability. Planned proactively.
If a component fails, the entire system may come to a standstill. With our customized spare and wear parts service, we ensure that critical components are available quickly – optionally stored directly on-site at your facility.
We assemble tailor-made spare parts packages and, regardless of this, guarantee reliable supply of original parts – including express delivery if required.
Your benefits:
- High spare parts availability – minimal downtime
- Customized spare parts packages
- Fast delivery, including express shipping
- Customer-friendly returns and claims process
Your contact for details:
Phone: +43 7243 51455 0
Email: spareparts@schwingshandl.at
Frequently asked questions about spare parts service
Packages are compiled individually based on lead times, stock availability, wear points and installed quantities.
For fast processing, we require the machine number, the component position number and, ideally, a photo of the affected part.
Maintenance & repair
Preventive care that avoids downtime
Downtime is not only inconvenient – it generates costs. Through regular maintenance, safety-related inspections and qualified on-site service, we ensure that your system operates reliably.
Our service technicians identify potential issues early, resolve them professionally and support your team during service interventions. This helps prevent faults, reduce unplanned downtime and extend the system’s service life.
Your benefits:
- High system availability
- Early detection of potential weak points
- Reduced faults and downtime
- Maintenance by qualified Schwingshandl service teams
- Complete planning and coordination by Schwingshandl
Your contact for detailed questions:
Phone: +43 7243 51455 0
Email: customercare@schwingshandl.at
Frequently asked questions about maintenance
Maintenance intervals depend on operating hours, load conditions and system design. Typically, one to two maintenance visits per year are recommended. We define the optimal schedule together with you.
The duration depends on the size, complexity and equipment of the system. We provide transparent information on scope and duration already during the project phase and adapt to your operational framework.
Maintenance is scheduled flexibly according to your operations – during plant shutdowns, normal operation, at night or on weekends.
Call-out Service
Fast support when it matters most
If a technical issue cannot be resolved independently, Schwingshandl dispatches qualified technicians at short notice. Once commissioned, we carry out repairs, replace spare parts and perform minor adjustments directly on-site.
All work is documented in a service report, providing a transparent basis for collaboration.
Your direct line for fast support:
Phone: +43 7243 51455 0
Email: customercare@schwingshandl.at
Service hours:
Call reception: Mon–Thu 07:00–16:00, Fri 07:00–13:00
Technician dispatch: Monday to Friday
On-site response times: depending on location and service level agreement
Modernization & Retrofit
Turning legacy systems into smart solutions
Technological progress, digitalization and evolving requirements make modernization of existing systems inevitable over time. Retrofit projects are particularly demanding – both technically and organizationally. This is where you benefit from our experience and our focus on specialized solutions.
Whether mechanical modifications, control system upgrades or performance enhancements: we analyze existing systems, develop future-proof modernization concepts and integrate new technologies with minimal downtime – without unnecessarily disrupting ongoing operations.
Your benefits:
- Cost savings through modernization instead of full replacement
- Increased performance of existing systems
- Integration of new functions and smart solutions
- Improved energy efficiency
- Extended system service life
Your contact for retrofit solutions:
Phone: +43 7243 51455 0
Email: customercare@schwingshandl.at
Frequently asked questions about modernization & retrofit
Yes. We develop customized concepts to technically upgrade existing systems – with minimal conversion time.
Yes. From control system replacement and new scanner or drive technology to complete automation upgrades.
